Quality Assurance
Our Quality Assurance Division is dedicated to providing the oversight necessary to guarantee you receive the highest quality work product possible. We at CIA know that providing a top-quality product is crucial to our success as a company, and we take that very seriously.
General Oversight
Our QA Division has access to all CIA files in an effort to ensure CIA’s high quality standards are met. This division regularly performs many functions, to include:
- Monitor report timeliness.
- Makes certain CIA imposed high-quality standards are met.
- Perform periodic file audits to ensure highest quality.
- Ensures consistent work product from coast to coast for all lines of business.
- Implement tailored action plans, as needed, to meet specific client requests.
Crystopher Simonca
VP, Quality Assurance
General Inquiries
Custom Reports
CIA has the ability to create custom reports so you can monitor the metrics that you deem essential to your claims process. Whether claim cycle time, reserve tracking, or general claims spend, CIA can customize reports to provide multiple metrics, giving you a comprehensive picture of your claims activity.
