Catastrophe Services

Custard knows immediate response is critical in catastrophic situations. We have the ability to mobilize, deploy, and manage your catastrophe claims with the expertise and urgency they require.

Always Where You Need Us

CIA’s response team is experienced in the handling of all catastrophic losses from localized hail storms to category 5 hurricanes.

We understand that all events, whether large or small, have a large impact on the individuals affected and we handle each claim with the utmost care.

Catastrophic losses present unique adjustment and logistical challenges. CIA understands these special circumstances and is committed to providing a high-quality work product wherever the event occurs.

Jason Willis

AVP, Catastrophe Operations Manager

Michelle Antinucci

AVP, National Property

In the event of a natural or man-made catastrophic loss, CIA CAT provides our clients a cost-effective advantage combined with experience. CIA’s response team is experienced in handling losses for a wide variety of events, including:

Hotline Can Help

Regardless of when or where a catastrophic loss occurs, CIA’s 24/7 Hotline gives our clients immediate access to Custard, allowing us to quickly mobilize an on-site CAT Team to avoid any lapse in the investigation and adjustment process.

Building a Plan

Nothing takes the place of pre-planning. Unique to our Catastrophe Services is our willingness and desire to meet with our client partners before these events occur. A strategy session to determine each client’s specific needs and implement a catastrophe plan is unique to our organization.

Lines of Business