About CIA

CIA takes pride in being one of the largest independent loss adjusting companies in the United States. Celebrating more than 60 years of service, we are the largest privately held adjusting company and provide true multi-line service to the continental United States through 250 branch locations.

CIA continually strives to provide the highest quality claim service for our client partners. Throughout the course of our development, we have favored growth that emphasizes quality. We remain committed to this approach by continuing to place emphasis on excellence at all levels of our organization and to increase our role as a national leader in the claim service field.

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Our Mission

As one of the largest national insurance adjusting companies in the country, our mission as a leader in the industry is to provide our clients with the highest quality claim service available. Our dedication to this Mission is shown by our commitments to:


Custard Insurance Adjusters was founded by A.R. “Rick” Custard in 1962. Opening his first office in Fort Wayne, Indiana, Rick quickly began the expansion of CIA with office openings throughout the country. When Rick opened this first office, he had a vision, formulated the strategy, and implemented the actions necessary for CIA to become the industry leader it is today. This self-made man knew the value of strong management and he acquired the best talent to help lead the company which contributed to the continued success of CIA.  

Today, Custard remains the largest privately-held loss adjusting company in the country. Mr. Custard’s passion for CIA lives on in the current management team and all company employees. While Rick is no longer with us, the next generation of the Custard family remains intimately involved with the business and strives every day to promote his legacy.