Custard Insurance Adjusters’ Hotline is a US-based toll-free nationwide service offering customizable solutions focused on claims intake coordination.
Overview
Hotline provides tailored loss intake procedures specific to each client’s immediate needs to ensure all vital information is properly captured. In addition to English and Spanish customer representatives on staff, the unit has access to knowledgeable and certified interpreters for virtually all languages.
This unit is staffed with trained professionals that are available 24/7/365 to provide an immediate response.
- Hotline is a US based toll-free nationwide service solution specializing in claims intake coordination.
- Staffed by experienced Custard claims intake professionals trained in taking losses and understanding the need for immediate response.
- Whatever it takes, our goal is to respond immediately to the situation.
- All assignments, RUSH & Non-Rush should be called in for immediate handling.
Tori Mills
VP, Director of Corporate Development/Hotline Services
Andres Zea
Manager of Hotline Services
General Inquiries
Immediate Dispatch
- Contact 888.CUSTARD for an assignment 24/7/365.
- Depending on the client’s needs and requirements, a dedicated line may be recommended for the assignment process.
- Hotline gathers the required data from the caller in order to dispatch the adjuster.
Submit Electronic Assignment
- Send your assignment via email to newclaims@custard.com 24/7/365 for immediate handling.
- Or visit Submit a Claim
- Our electronic claims team will process the claim by sending the assignment to the appropriate branch or specialty division.
To follow up on an electronic assignment, please call 855-712-7210 for assistance. For all emergency assignments, please call Hotline at 888-CUSTARD (888-287-8273) for an immediate response.
Available services:
- First Notice of Loss/ FNOL (all lines of business)
- Customer service/Inquiry calls
- Messages/Updates
- Escalation
- Drug & Alcohol testing set up (DOT and Non-DOT)
- Clinic referrals for injuries
- Attorney notifications
- Catastrophe reporting